Salesforce was established on the 3rdday of February,1999 by former Oracle executive Marc Benioff, along with co-founders: Parker Harris, Dave Moellenhoff, and Frank Dominguez as a SaaS(software as a service) company. The company was launched publicly in the month of November, 1999.

Salesforce‘s customer relationship management consists ofvarioustypes: Data Cloud (including Jigsaw), Marketing Cloud, Community Cloud (including Chatter), Analytics Cloud, App Cloud, Vaccine Cloud, Commerce Cloud, Sales Cloud, Service Cloud, and IoT(internet of things).

Using Salesforce, it is now possible to recognize and address the requirements of clientsmoreproficiently and to fruitfullyimprove the overall experience of the customer interaction.

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